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NOTICES AND UPGRADE ANNOUNCEMENTS

 

Notice: Buyer Beware, E-Bay Sales
Issues concerning unauthorized OFNA products have recently been brought to our attention. Gray market kits and products bearing the OFNA name are being sold via 3rd party sources which are not official OFNA products, generally from outside the US. Also we have heard of kits being sold on E-Bay which are lacking components or are possibly stolen.

How can you tell if the kit you are about to purchase is official merchandise? Your kit will come in an OFNA box, with OFNA literature inside, but most importantly your box will carry the official OFNA factory seal. Prospective buyers should check these items before purchase. If the seal is broken, OFNA reserves the right to decline warranty, although this will be taken on a case per case basis.

OFNA Warranties are Non-Transferable.

This means if you purchase a kit or products via a 2nd or 3rd party and you develop a warranty issue, you will have to go back to the Original Seller. The Original Seller must then initiate the warranty process (via an authorized hobby store or dealer) on behalf of the new owner.

To initiate a warranty request, print out the OFNA TECHNICAL SUPPORT form (click here), fill out the form completely, make a copy of the purchase receipt, send the form and copy of receipt along with the product to:

OFNA Technical Support
7 Vanderbilt
Irvine, CA 92618


 

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